技术现在渗透了我们社会的每个部门，今天有很少的企业在没有它的情况下存活。特别是对于大型组织来说，一个光滑的技术堆栈和IT功能必须是确保流程顺利运行，并保留竞争优势。
As a result, our complete approach to数字转型is changing. Even as recently as ten years ago, a businesses’ IT team would probably have found themselves battling a barrage of scepticism whenever they wanted to implement a digital change, however small.
但消费者现在预计公司将使用技术来更好地维修它们。随着竞争的增加和技术证明其值得时间和时间再次，企业开始通过确定解决方案的技术和倾向于技术专家来源的转型计划。
伴随着这种转变方向,分析师re also having to adapt and hone their business acumen. After all, how can you deliver the right solution for your client if you don’t understand the problem they’re facing? Whether it’s developing process maps, working on strategy, analysing costs or negotiating contracts, having the right balance between technical and ‘soft’ skills has never been more important for IT analysts. Based on my experience moving from a graduate analyst to Head of Business Analysis at one of the UK’s leading technology and engineering companies, here are the top three most essential skills that analysts today must have:
聆听和参与
如果有一件事我在我的时间作为BA（商业分析师）学到了，那就是差的沟通经常导致失败。
You could spend two years building and integrating a new system into a client’s existing tech stack. It could be a system that you know full well and have full confidence has the potential to catapult that business into the future. But if that system does not integrate seamlessly with the wider organisation – both practically and culturally – you can guarantee that it will not be used, leading to a huge amount of wasted time and money.
It’s a frustrating but a common situation to be in and it’s also why it’s so important for IT consultants to have good communication skills.
I often see businesses fall into silos as a mistrust toward technology and ‘IT people’ builds a barrier between them and you. In their view, you are there to change the way they work and many people – particularly those that have worked at the business for a long time – will not like that.
所以你的工作是在建立这种信任关系方面的工作。这意味着从一开始就把客户带走了转变之旅，以便他们可以看到并理解第一手进步和福利。
It starts with listening and understanding your client’s goals so that you can design a system and strategy that will meet those goals. But it also means engaging with the internal IT team, 3rd party vendors and the staff that are going to be using the technology you’re building so you can adapt the tech in a way that’s going to work for them long-term.
Speak their language
Communication is a two-way street – once you’ve started listening to your client you also need to encourage them to listen to you.
这似乎很简单，但你会感到惊讶，这是多么容易假设有人在船上，你在仍然试图处理你上周告诉他们的东西的时候！
但是你必须记住，对于许多企业及其人民来说，虽然技术可能会对你感到困扰第二种AC米兰赞助商必威 and all it encompasses is pretty modern and can appear daunting. Not only that, but to someone very senior, IT is just one part of a very large, complicated business narrative for them, so you need to make yourself heard.
In order to build trust and ensure that everyone is in agreement with every decision being made, it’s therefore vital to keep the client part of the dialogue by using language they understand and reporting in a way that’s accurate, digestible and which demonstrates value at every turn.
Training and upskilling客户的IT团队是这个过程的重要组成部分，它在Expleo找到了非常有益的东西，在提供长期价值和确保企业不会恢复旧习惯。如果您不仅可以显示但教导您的客户在自己的时间内如何更好地运行系统，事情会更顺利地运行。
在我的经验中，更频繁地，IT团队只想被听到，所以把它们带到了转变之旅，并在他们的组织内给他们一个声音是关键。
Keep your eye on the prize
正如我之前提到的那样，我们在IT景观中看到的最大转变之一是企业现在正在通过根据技术顾问来解决的问题领域来驾驶数字转型计划。
But to really stay ahead of the game, IT analysts today shouldn’t just be able to resolve the problems presented to them – they need to be proactive and identify problems and solutions before they become an issue in the first place.
了解最新技术和景观发展的方式非常重要。这不仅仅意味着研究最新技术，还意味着了解您的客户内部的领域，因此您可以更好地欣赏他们的需求将如何改变并相应地建议它们。想想更大的画面。
At Expleo,we recently conducted some consumer research进入人们希望未来的创新关注的内容，所以我们可以更好地咨询客户，以便他们需要将注意力转向下一步。事实上，预先抢先客户的需求并提前将其标记为一个优秀的业务关系的标志和一个真正有才华的商业分析师的标志。
It’s all about honing your research skills, expanding your knowledge and keeping your eye on the prize.
挑战，但有益
它有能力为企业带来转型性变化，而不是完成一个您所知道的项目，从而为组织及其客户提供真正的积极变革。成为一个企业分析师是一个非常满足的职业生涯，无论有时可能有多棘手，你都可以保证你永远不会停止学习，不断增长，挑战和令人惊讶。
ByShivani Pankhania, Head of Business Analysis and RPA at Expleo是一位可信赖的端到端，综合工程，质量服务和管理的合作伙伴。
