covid-19:我们的计划
截至今天,我们继续在我们拥有运营的所有30个国家进行运营,我们正在远程提供大多数客户活动。我们能够切换超过80%的员工,以远程提供客户服务,同时保持高标准的网络安全。我们仍然在现场运营,符合健康和安全指南,当需要我们的团队的身体存在以确保我们的客户行动的连续性。
我们的业务连续性计划涵盖了四个核心领域:
- 我们正在支持客户的业务连续性响应,并确保对我们服务的最小扰动
- We are ensuring safety of our people
- 我们正在为未来的市场需求做好准备
- 我们与我们的expleo社区保持联系为人员和商业网络
我们正在支持客户的业务连续性响应,并确保对我们服务的最小扰动
我们被准备为一个企业
- 我们在全球所有地点中评估了我们的业务连续性能力,符合我们的集团业务连续性计划要求,涵盖我们的陆上和最佳岸上运营,因此对全球客户提供影响。在需要时,确保支持职能和项目和服务交付团队的工作连续性的额外措施已在需要时实施。
- 必要时,当单个个人假设关键函数时,我们使用外部供应商备份运行,如果需要,没有其他团队成员能够接收任务。我们还实施换班团队以最大限度地提高弹性,并在需要现场存在时最小化接近。
靠近我们的客户
- 我们的团队正在与客户密切合作,了解他们不断变化的需求和要求。我们正在提出可以提供帮助的解决方案和服务,可以远程或现场提供。
- Some still require local onsite presence, such as manufacturing and industrial quality services, where physical presence on the factory floor is needed. We ensure that any on-site delivery is in line with local government health and safety requirements.
Successfully organising our capacity to work remotely for clients while ensuring the highest Cyber Security standards
- 我们组织了员工的能力,远程工作,以向我们的员工提供合适的家庭办公工具。我们今天能够为获得客户批准的所有员工提供偏远的工作。
- 我们的网络安全标准是我们行业中最先进的,并通过我们的全天候安全运营中心(SOC)来维持危机。
管理关键供应商的服务连续性
- We identified critical suppliers and checked their continuity status. When suppliers could not guarantee business continuity, risk mitigations actions were taken, ranging from switching to a new supplier, identifying continuity resources internally at Expleo, or suspending services.
We are ensuring safety of our people
Switch to remote working
- We now ask our employees to work remotely whenever possible and limit their commute, across all 30 countries we operate in. We ensure that any on-site delivery is in line with local health and safety requirements.
卫生和健康措施,确保安全的环境
- Prevention and health advice has been communicated regularly to our staff in all our offices, aligned with local and global health organisations’ recommendations.
- Large internal gatherings have been banned.
- All employees who were in contact with an infected individual are requested to self-quarantine for 15 days.
Travel policy
- 我们已经禁止所有国内和国际商业ness trips.
- We are also keeping in contact with all employees located in regions under lockdown, expatriated or currently on a mission outside their home country.
我们正在为未来的市场需求做好准备
Pursuing our Learning & Development effort
- 我们的领导和人员服务团队正在为目前在家里的工作人员提供电子学习解决方案。
强化内部研发
- Our internal R&D capabilities are mostly not impacted by the crisis since they can be performed remotely. As a result, our research teams are fully mobilised and they intensify existing projects and launching new ones.
- They are also involved in our community response activities, to support urgent needs from critical industries and public authorities in tackling the Coronavirus crisis.
我们与我们的expleo社区保持联系为人员和商业网络
检查我们的每位员工
- Management are asked to be in contact with their team members at least once a week, when not daily, to check on them and maintain engagement.
让我们的员工了解,连接和启发
- We have launched an integrated Communications & People engagement program to keep our global staff informed and supported throughout the crisis, as well as facilitating the roll-out of continuity measures across the business.